Your Questions, Answered

Find answers to our most commonly asked questions about our store, products, and policies. Do you still have questions? Contact us and we'll be happy to help.

Product Information

Are audio interface brackets easy to install?

Yes! The universal template makes it simple to position and align brackets for your device.

Can I get a different colour?

Absolutely! Shoot us a message with your preferred color, and let's make it happen!

Shipping & Delivery

Do you ship internationally?

Yes! We offer free worldwide shipping. Customs fees may apply, depending on your country.

Where is the part made and shipped from?

All products are made in Halesowen, England, and shipped from the UK.

1–2 business days.

How quickly do you ship?

Can I track my shipment?

Yes! Tracked shipping is available for a fee.

What happens if my package is delayed?

Delays can sometimes happen due to customs or local postal services. If your package is delayed, please contact us, and we will assist you in tracking it.

Returns

Can I return an item if I change my mind?

Yes, we accept returns for unused items in their original condition within 14 days of delivery. Please contact us to initiate a return. Customers are responsible for return shipping costs unless the item is faulty.

Are custom orders eligible for returns?

Custom-made items (e.g., products with specific colours or modifications) are non-refundable unless they arrive damaged or faulty. Please double-check your customisation requests before placing your order.

Refunds & Replacements

What should I do if my item arrives damaged?

If your item arrives damaged, please get in touch with us within 7 days of receiving it. Provide a photo of the damaged item, and we will arrange a replacement or refund.

How long does it take to process a return or refund?

Refunds are processed within 5–7 business days after we receive the returned item and verify its condition. Refunds are issued using the original payment method.

Faulty Items

What if my item is faulty but I’ve used it?

If your item arrives damaged, please get in touch with us within 7 days of receiving it. Provide a photo of the damaged item, and we will arrange a replacement or refund.