Your Questions, Answered
Find answers to our most commonly asked questions about our store, products, and policies. Do you still have questions? Contact us and we'll be happy to help.
Product Information
Are audio interface brackets easy to install?
Yes! The universal template makes it simple to position and align brackets for your device.
Can I get a different colour?
We currently only offer the colours shown on each listing, so every order meets the same quality standard.
Shipping & Delivery
Do you ship internationally?
International orders are available through our Etsy shop, with delivery to selected countries. Customs fees may apply, depending on your country.
Where is the part made and shipped from?
All products are made in Halesowen, England, and shipped from the UK.
How quickly do you ship?
Orders are processed and dispatched within 1–2 working days. UK delivery is free and usually takes 2–5 working days after dispatch.
Can I track my shipment?
Yes, or if you have any issues feel free to contact us via WhatsApp or our contact form at the bottom of the page.
What happens if my package is delayed?
Delays can occasionally happen with the courier. If your parcel hasn't arrived within the expected time, please contact us, and we'll help track it down.
Returns
Can I return an item if I change my mind?
Yes, we accept returns for unused items in their original condition within 30 days of delivery. Please get in touch with us to initiate a return. Customers are responsible for return shipping costs unless the item is faulty.
Are custom orders eligible for returns?
Custom-made items (e.g., products with specific colours or modifications) are non-refundable unless they arrive damaged or faulty. Please double-check your customisation requests before placing your order.
Refunds & Replacements
What should I do if my item arrives damaged?
If your item arrives damaged, please get in touch with us within 7 days of receiving it. Provide a photo of the damaged item, and we will arrange a replacement or refund.
How long does it take to process a return or refund?
Refunds are processed within 5–7 business days after we receive the returned item and verify its condition. Refunds are issued using the original payment method.
Faulty Items
What if my item is faulty but I’ve used it?
If your item develops a fault during normal use, please contact us with a photo and a short description of the problem, and we'll arrange a repair, replacement or refund.
Can I exchange an item for a different product?
We currently do not offer exchanges. If you want a different product, you can return the original item for a refund and place a new order.
